Mercure Queenstown Resort | Hotel in Queenstown

| 7.9 (1388 Reviews) |  5 Bathrooms  18 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 143 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Sports/Activities, Entertainment, and several others. This is a 4 star rated property and has over 1388 reviews with the average score of 7.9 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 143 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Snack bar
  • Breakfast in the room
  • Fruit
  • Special diet meals (on request)
  • Bar
  • Kid-friendly buffet
  • Kids' meals
  • Coffee house on site
  • Restaurant
  • Wine/Champagne
Parking
  • Accessible parking
  • Private Parking
  • Parking on site
  • Parking
Activities
  • Spa lounge/Relaxation area
  • Happy hour
  • Steam room
  • Sauna
  • Skiing
  • Fitness
  • Walking tours
  • Hot tub/Jacuzzi
  • Cycling
  • Bowling
  • Snorkeling
  • Mini golf
  • Diving
  • Bike tours
  • Fitness center
  • Canoeing
  • Hiking
General
  • Designated smoking area
  • Soundproof rooms
  • Facilities for disabled guests
  • Smoke-free property
  • Elevator
  • Safe
  • Non-smoking rooms
  • Family rooms
  • Heating
  • Air conditioning
Guest Services
  • Express check-in/out
  • 24-hour front desk
  • Suit press
  • Babysitting/Child services
  • Concierge
  • Vending machine (drinks)
  • Shared lounge/TV area
  • Daily housekeeping
  • Tour desk
  • Room service
  • Baggage storage
  • Vending machine (snacks)
  • Laundry
  • Dry cleaning
  • Fax/Photocopying
  • Packed lunches
  • Ironing service
  • Car rental
  • Meeting/Banquet facilities
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Terrace
  • Outdoor pool
  • Garden
  • Outdoor pool (year-round)
  • Sun deck
  • Outdoor fireplace
  • Picnic area
Security/Safety
  • 24-hour security
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Delivered food covered securely
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • First aid kits available
  • Face masks for guests available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
  • Cashless payment available
  • Physical distancing rules followed
Skiing
  • Ski storage
Spa
  • Swimming pool
  • Kids' pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Doreen
Jan 24, 2026 08:00:00 AM
Review Score:   7
USA
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The views are gorgeous. We wished our rooms were higher up and not looking at the shed and area below the hotel but the view is beautiful
Negative: The hotel contacted me a couple of days before my arrival to tell me they were charging me $130 extra per night plus additional breakfast charges. I booked in March for a December stay and messaged with the resort at that time confirming we were traveling as a family, requested two queen beds in adjoining rooms. To then receive an email on December 21 that I would be charged an additional $130 per day plus more for breakfast felt very shady. I was told by the front desk that it was New Zealand custom, yet we stayed at four other hotels during our stay and not one tacked on more money for a third person except the mercure. Breakfast was not good, very scarce offerings, we dined elsewhere the second day. The smell in the elevator is quite terrible (when with other guests we all said the same) and the front lobby air freshener quite overpowering. One of our room doors didn’t close and needed repeated attention. I emailed in advance with the property to about box lunches for Milford sound, F&B never got back to me even though I asked twice at the desk and also emailed in advance.
Summary: Beautiful views can’t make up for mediocre accommodations and service.
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Towels, Toilet, Hairdryer, Private bathroom, Walk-in shower, Body soap, Shampoo, Conditioner, Toilet paper, Free toiletries, Shower

General

Ironing facilities, Smoke Alarm, Iron, Trash cans, Safe, Heating, Carpeted, Key card access, Air conditioning

Media & Technology

TV, Radio, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Mountain view, Lake view

Bedroom

Alarm clock, Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Roll-in shower, Entire unit wheelchair accessible, Toilet with grab rails, Raised toilet, Shower chair, Lower sink

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Towels, Toilet, Hairdryer, Private bathroom, Walk-in shower, Body soap, Bathtub or shower, Shampoo, Conditioner, Toilet paper, Free toiletries, Shower, Bathtub

General

Ironing facilities, Smoke Alarm, Iron, Trash cans, Safe, Heating, Carpeted, Key card access, Air conditioning

Media & Technology

TV, Radio, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Garden view, Pool view

Bedroom

Alarm clock, Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Roll-in shower, Entire unit wheelchair accessible, Toilet with grab rails, Raised toilet, Shower chair, Lower sink

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed
Standard Garden View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Towels, Toilet, Hairdryer, Private bathroom, Walk-in shower, Body soap, Shampoo, Conditioner, Toilet paper, Free toiletries, Shower, Bathtub

General

Ironing facilities, Smoke Alarm, Iron, Trash cans, Safe, Heating, Carpeted, Key card access, Air conditioning

Media & Technology

TV, Radio, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Inner courtyard view, Garden view, Pool view

Bedroom

Alarm clock, Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Roll-in shower, Entire unit wheelchair accessible, Toilet with grab rails, Raised toilet, Shower chair, Lower sink

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Towels, Toilet, Hairdryer, Private bathroom, Walk-in shower, Body soap, Bathtub or shower, Shampoo, Conditioner, Toilet paper, Free toiletries, Shower

General

Ironing facilities, Smoke Alarm, Iron, Trash cans, Safe, Heating, Carpeted, Key card access, Air conditioning

Media & Technology

TV, Radio, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Mountain view, Lake view

Bedroom

Alarm clock, Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Roll-in shower, Entire unit wheelchair accessible, Toilet with grab rails, Raised toilet, Shower chair, Lower sink

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Towels, Toilet, Hairdryer, Private bathroom, Walk-in shower, Body soap, Bathtub or shower, Shampoo, Conditioner, Toilet paper, Free toiletries, Shower

General

Ironing facilities, Smoke Alarm, Iron, Trash cans, Safe, Heating, Carpeted, Key card access, Air conditioning

Media & Technology

TV, Radio, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

View, Mountain view, River view, Lake view

Bedroom

Alarm clock, Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Roll-in shower, Entire unit wheelchair accessible, Toilet with grab rails, Raised toilet, Shower chair, Lower sink

Room Amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Check Hotel Availability
Nightly rates from:
USD146
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